If your payment remains in processing for longer than expected, it may be undergoing additional checks before it can be completed.
This can include:
Regulatory or AML monitoring reviews - any related Request for Information (RFI) will be sent via Salv Bridge
Sanctions screening or other compliance checks - any related RFI will be sent via Salv Bridge
Missing, incomplete or inconsistent payment data, for example beneficiary details - we will contact you by email
If further information is required to progress the payment, we will contact you either via Salv Bridge or your nominated email address, depending on the nature of the query. Please respond promptly to avoid additional delays.