How do I add a new user in the GB Portal?

Only Admin users can add new users.

To add a new user:

1. Go to the Gear icon in the top-right corner and select “User & Limits.”

2. Click “Add User” and fill in the required personal details.

3. Click “Submit” and then “Confirm” to finalise the request.

Make sure:

• The user's name matches their ID document exactly

• The ID number is either their government-issued ID or date of birth in DD-MM-YYYY format

Once submitted, the new user will receive an email to sign the application via DocuSign and complete identity verification.