We're sorry to hear something’s gone wrong. To raise a complaint, you can contact us by:
Completing our Complaints Form
Or Email: complaints@lhv.com
Or Post: LHV Bank, 1 Angel Court, London EC2R 7HJ
We’ll carry out a thorough investigation and aim to resolve the matter promptly and fairly. We aim to resolve complaints as quickly as possible:
Within 3 working days: If we can resolve your complaint quickly, we’ll send you a summary of what went wrong and how we’ve put it right.
More complex issues: If it takes longer, we’ll acknowledge your complaint and keep you updated throughout the process.