If you're not a direct client of LHV Bank but have concerns about a payment or account connected to LHV (for example, a transaction referencing LHV or an account number with an LHV sort code), please read the following:
LHV Banking Services provides banking infrastructure to a range of regulated financial institutions. As a result, you may see LHV’s name associated with your sort code or account number, even though the service is actually provided by one of our Banking Services clients.
If you are a customer of one of our clients, they are responsible for managing your account and handling complaints, including suspected fraud.
What should I do next?
Contact the provider directly: Reach out to the financial institution or app you used. They are best placed to investigate and respond to your concern.
Not sure who your provider is?
If you’re unsure which of our clients is behind the service, send us the following information and we’ll help you identify the relevant provider and guide you to the correct contact point:A clear summary of the suspected fraud
Account details (e.g. LHV IBAN/account number)
Relevant dates, times, and transaction references
The names of any banks or third parties involved
Please note: LHV does not have a direct relationship with end users of our clients’ services and cannot take action such as recalling funds or opening a fraud case on your behalf.