The PIN calculator is a secure device used to log in to internet banking or authorise transactions in LHV EE Online Portal. You’ll need to set a personal 5-digit PIN code to use it for the first time. Once activated, the calculator generates one-time passwords to access your account or confirm transactions.
Follow the steps below to set up and use your PIN calculator. You’ll also find guidance on changing your PIN, everyday use, and troubleshooting.
First use
① Press 
and hold 
and the display shows 
② Designate a 5 digit PIN code 
③ Enter the same PIN code again 
④ Insert number 1 
⑤ An 8-digit password will be displayed on the PIN-calculator screen. If you enter this code to the password field of your internet bank/mobile app you will be able to login.
Everyday use
① Press and hold and the display shows 
② Enter your 5 digit PIN code
③ Appears on the screen
- If you wish to access your bank account, press number 1. An 8-digit password will be displayed on the PIN-calculator screen. If you enter this code to the password field of your internet bank/mobile app you will be able to login.
- If you wish to confirm the transaction or any other action, press number 2. Then enter the verification code next to the payment order / transaction into the PIN- calculator screen. After the code has been entered the 8-digit password will appear on the PIN-calculator screen. You should enter that into the PIN section of the internet bank/mobile app. For transaction to be completed successfully both codes must be entered correctly.
Shutting down your PIN-calculator
The PIN-calculator does not have to be separately shut down, as it will turn off automatically after 30 seconds.
Changing your PIN code
① Press and hold and the display shows
② Enter your 5 digit PIN code
③ Text will appear on the screen
④ Keep button pressed
⑤ Choose a new 5 digit PIN code
⑥ Enter the same PIN code again
Choosing the PIN code
You can choose the PIN code required to turn on the PIN-calculator
- PIN code is 5 digits long
- The numbers cannot be sequential (for instance, 34567 and 76543 won’t be accepted)
- The numbers cannot be identical (for instance, 22222 won’t be accepted)
- A good PIN code is easy to remember, but hard for a stranger to guess
If the PIN code you chose isn’t safe, the PIN-calculator will display the message “NOT SAFE” after you enter it. Don’t write your PIN code down anywhere or save it in any other way. Don’t let anyone else (including LHV Bank employees) learn the PIN code. Always be mindful that the 8 digit password displayed by the PIN-calculator is only visible for 30 seconds.
Important information
- If you enter any digit of your PIN code incorrectly, then press the button to make corrections.
- If you have entered the incorrect PIN code, the display will read “FAIL 1-5”, the number on the screen showing how many times you have entered the code incorrectly. In order to re-enter the PIN code, press the button.
- If you have entered the PIN code incorrectly five times in a row, the message “LOCK PIN” is displayed on the screen and the calculator will lock down. In order to unlock the calculator, please contact customer support.
- If the digit 00000000 is displayed on the screen of the PIN-calculator instead of the password, the display is empty or the calculator isn’t functioning for any other reasons, then wait 30 seconds until the PIN-calculator shuts itself off. Then try again. If the problem persists, then the calculator is probably damaged. In order to get a new calculator, please contact your assistant relationship manager.
- If you lose the calculator or it is stolen, inform customer support immediately.